Règleman ranbousman ak anilasyon

1. Prensip jeneral

Tout pwodwi sou RESOUSKREYÒLAYITI se liv dijital (PDF / EPUB). Apre yon liv telechaje oswa jwenn aksè nan bibliyotèk ou, li pa ranbousab, sof nan ka espesyal ki make pi ba a.

2. Anilasyon yon kòmand

Ou ka anile yon kòmand gratis toutotan li nan eta “an atant” epi peman an poko verifye. Yon fwa peman an verifye epi liv la disponib nan bibliyotèk ou, anilasyon pa posib ankò.

3. Acha an doub

Si ou peye de fwa pou menm liv la oswa menm kòmand lan, dezyèm tranzaksyon an ranbousab nèt apre nou verifye li.

4. Pwoblèm teknik livrezon oswa aksè

Si ou peye men liv la pa parèt nan bibliyotèk ou, oswa si fichye a pa telechaje/pa louvri, kontakte nou. Nou ap eseye korije aksè a an premye. Si nou pa rive bay aksè a, w ap jwenn yon ranbousman.

5. Tranzaksyon san otorizasyon

Si ou wè yon peman ou pa t otorize, siyale sa touswit. N ap egzamine dosye a ak founisè peman an epi bloke aksè a pandan ankèt la.

6. Move liv livre

Si fichye ou resevwa a pa koresponn ak liv ou achte a (move tit, move fòma, fichye kònpwonpi), n ap korije l oswa ranbouse ou.

7. Kijan pou mande sipò oswa yon ranbousman

Voye yon imèl bay [CONTACT EMAIL] depi adrès imèl kont ou.

• Nimewo kòmand lan.
• Tit liv la.
• Dat acha a ak metòd peman an.
• Referans tranzaksyon founisè peman an (si ou genyen l).
• Yon deskripsyon pwoblèm nan (ak yon kopi ekran si posib).

8. Delè tretman

Nou vize reponn chak demann nan [DELÈ REPONS — egz. 3 jou ouvrab]. Lè yon ranbousman apwouve, li retounen sou menm metòd peman an epi delè a depann de founisè peman an: [DELÈ RANBOUSMAN — egz. 5–10 jou ouvrab].

Delè sa yo se desizyon komèsyal ki poko fikse. Yo make ak kwochè epi yo dwe ranpli anvan lansman ofisyèl la.

9. Dwa legal ou

Règleman sa a pa retire dwa obligatwa konsomatè ou genyen dapre lwa [GOVERNING JURISDICTION].

10. Dat antre an vigè

Règleman sa a an vigè depi 13 septanm 2026.

1. General principle

All products on RESOUSKREYÒLAYITI are digital books (PDF / EPUB). Once a book has been downloaded or accessed in your library it is not refundable, except in the specific cases listed below.

2. Cancelling an order

You can cancel an order at no cost while it is still pending and payment has not been verified. Once payment is verified and the book is available in your library, cancellation is no longer possible.

3. Duplicate purchases

If you are charged twice for the same book or the same order, the duplicate transaction is fully refundable once verified.

4. Technical delivery or access problems

If you paid but the book does not appear in your library, or the file will not download or open, contact us. We will first try to restore access; if we cannot deliver the product, you will receive a refund.

5. Unauthorised transactions

Report any payment you did not authorise immediately. We will review it with the payment provider and suspend access during the investigation.

6. Incorrect product delivered

If the file you received does not match the book you purchased (wrong title, wrong format, corrupted file), we will correct it or refund you.

7. How to request support or a refund

Email [CONTACT EMAIL] from your account's email address and include:

• The order number.
• The book title.
• The purchase date and payment method.
• The provider's transaction reference (if you have it).
• A description of the problem (with a screenshot if possible).

8. Processing timelines

We aim to answer every request within [RESPONSE TIME — e.g. 3 business days]. Approved refunds are returned to the original payment method within [REFUND TIME — e.g. 5–10 business days], depending on the provider.

These timelines are business decisions that have not been finalised; the bracketed placeholders must be completed before public launch.

9. Your statutory rights

This policy does not remove any mandatory consumer rights you have under the laws of [GOVERNING JURISDICTION].

10. Effective date

This policy is effective as of September 13, 2026.